Compliance Policy

Effective date — 30 June 2026

Last updated — 30 June 2026

Version — 1

1. Purpose of this Policy

1.1 This Compliance Policy sets out the commitment of INSTANTSIM LTD (15419267) (“we”, “us”, or “our”), operator of Jettello.com (the “Website”), to conducting business lawfully, fairly, and in accordance with applicable regulatory requirements.

1.2 This Policy applies to our operation of the Website and to the supply of eSIM-related digital products and services, including our relationships with payment service providers, technical suppliers, and other third parties involved in the delivery of those products and services.

1.3 This Policy is intended for customers, payment partners, suppliers, and other stakeholders who wish to understand the compliance standards we apply to our business.

2. General Compliance Commitment

2.1 We are committed to conducting our business honestly, fairly, and in compliance with all laws and regulations applicable to our operations in the United Kingdom and in any other jurisdiction in which we offer products or services.

2.2 We require that our officers, employees, and relevant contractors act in accordance with applicable law and with the standards set out in this Policy when performing functions connected with the Website.

3. Consumer Protection and Distance Selling

3.1 We comply with applicable UK consumer protection law in relation to the sale of digital content and digital services, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3.2 Our Terms and Conditions, Refund Policy, Legal Notice, and Disclaimer set out the specific contractual terms, cancellation rules, and remedies that apply to purchases made through the Website, and form part of our compliance framework.

3.3 We provide clear pre-contractual information regarding pricing, the nature of the digital products and services supplied, and the circumstances in which statutory cancellation rights may be lost following immediate supply.

4. Data Protection

4.1 We process personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, and, where relevant, the EU General Data Protection Regulation.

4.2 Further detail on how we collect, use, disclose, and safeguard personal information is set out in our Privacy Policy and Cookies Policy.

5. Payments, Anti-Fraud, and Financial Crime Prevention

5.1 We act as merchant of record for products and services sold through the Website and are responsible for payment collection in connection with those sales.

5.2 Payments made through the Website are processed by regulated third-party payment service providers acting on our behalf. We do not store full payment card details.

5.3 We apply reasonable anti-fraud and security measures in connection with Orders placed through the Website, including monitoring for suspicious transaction activity, requesting additional verification where appropriate, and declining or cancelling Orders that we reasonably suspect involve fraud, money laundering, or other unlawful activity.

5.4 We do not knowingly process payments connected with illegal goods or services, and we cooperate with our payment service providers and acquiring banks in connection with their own compliance, risk, and due diligence requirements.

5.5 We maintain records of transactions as required by applicable law and by the operating rules of our payment service providers and card schemes.

6. Sanctions and Restricted Activity

6.1 We do not knowingly transact with individuals, entities, or jurisdictions that are subject to applicable trade or financial sanctions administered by the United Kingdom, the European Union, the United States, or the United Nations, to the extent such sanctions apply to our business.

6.2 We reserve the right to decline, delay, or cancel an Order where we reasonably believe that processing it would breach applicable sanctions or other legal restrictions.

7. Product and Service Standards

7.1 We supply eSIM-related digital products and services in our own name and act as merchant of record, as further described in our Legal Notice.

7.2 We work with technical suppliers, mobile network operators, and roaming partners who are expected to operate lawfully and to maintain reasonable technical and security standards in delivering the connectivity services made available through the Website.

8. Complaints, Reporting, and Escalation

8.1 We maintain a complaints process for customers, as described in our Terms and Conditions, Refund Policy, Legal Notice, and Disclaimer.

8.2 Any concern relating to suspected unlawful activity, fraud, or non-compliance connected with the Website may be reported to info@jettello.com and will be reviewed by us.

9. Review and Updates

9.1 We review this Policy periodically and update it as necessary to reflect changes in applicable law, regulatory expectations, or our business operations.

9.2 The version of this Policy published on the Website at any given time is the version in effect.

10. Contact

10.1 If you have any questions about this Compliance Policy, please contact us at info@jettello.com.

10.2 Company: INSTANTSIM LTD (15419267), Registered office address: Dept 6659, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP.

Need help with a policy question? If anything in this Policy is unclear, contact the Jettello team and we will point you to the right information.